FAQs
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Shopping Information
1. How do I make a purchase?
Currently, if you are ordering from within Pakistan you can order in Pak Rupees. When ordering from outside Pakistan, you can only order in US Dollars, Dirham and Pounds.
2. How long does delivery take and how much will it cost?
We deliver online orders within 10-12 working days in Pakistan and upto 2 weeks for international orders.
3. Do you offer same day delivery?
Currently we are not offering same day delivery.
4. Can I change or cancel my order once it has been placed?
Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details.
Order & Returns
1. How do I return or exchange an item?
We dont have any exchange policy or return policy in normal circumstances. In the rare case that a faulty, damaged or incomplete item was delivered to you, you can contact our customer service. Customers can exchange their order for a different product or avail the option of Online Store Credit for the same amount (minus shipping costs), in case they wish to return a product.
2. There is a fault with the product. What do I do?
In the rare case that a faulty, damaged or incomplete item was delivered to you, you can contact our customer service. Customers can exchange their order for a different product or avail the option of Online Store Credit for the same amount, in case they wish to return a product.
